Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Items cannot be returned if you have "changed your mind"
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We will then return your money or a store credit whichever you choose.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@holtsgunshop.com.au
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@holtsgunshop.com.au and send your item to: 329 Murray Street Colac Vic 3250
We do not cover post if you have ordered the wrong size. You will need to freight the item back to use with a return paid bag inside to send the right size back to you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 329 Murray Street, Colac Vic 3250
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Warranty on New Products
All new goods sold shall be warranted by the manufactures/importers warranty where so specified, provided the manufacturer's instructions are complied with in all aspects.
Any freight costs will be at the expense of the purchaser unless otherwise agreed upon.
All warranties are considered void if the goods are not used in a proper manner or used for a purpose for which they were not designed or if repairs have been attempted by persons not authorised by Holt’s Gun Shop Pty Ltd to carry out such repairs.
Warranty on Used Firearms
Used firearms shall be subject to three (3) months warranty from the date of taking delivery from Holt’s Gun Shop Pty Ltd or its agents. Any freight and related costs for return of the goods to Holt’s Gun Shop Pty Ltd, shall be at the expense of the purchaser. All warranties are considered void if the goods are not used in a proper manner or used for a purpose for which they were not designed or if repairs have been attempted by persons not authorised by Holt’s Gun Shop Pty Ltd to carry out such repairs.